Review Details

Rebel 17 Tumbler

Product Review (submitted on February 13, 2015):

I received my tumbler a couple of weeks ago and immediately assembled it. As soon as the weather cleared up I started to use it, I got a little water leakage but tightened down the lid better. That seemed to cure it. The next few times I used it I got a little leakage but did not give it much thought.

When I finally removed the rubber sleeve I found a crack in the bottom. It was almost impossible to see when the sleeve was in the drum. I quickly contacted STM through their customer contact page. Within a couple of hours I had a response saying that a replacement sleeve would be shipped out the next day. The only request they made was that I email a photo of the damage which I did the next day. That same day I got a notice that the part had shipped UPS Priority.

I don't see how customer service could be any more responsive. I rate companies by how the respond to problems. STM is top notch.

The problem notwithstanding I am very happy with the results of using the product. I was also very pleased to find that the brass capacity of the unit was 4 lbs. rather than 2 lbs. No, I didn't read the description. A happy surprise.